What makes FedEx The Undisputed King of Logistics

 Supply Chain is, undoubtedly, one of the essential functions of a business organization. Particularly for manufacturing firms, this function can make or break the entire operations of the company. Furthermore, in the times of one-day delivery offered by the e-commerce marketplace, the manufacturing industries are facing far higher expectations around performance and efficiency than ever before. Their customers expect faster time-to-market, reduced defects rates, and customized products.

While reduced defects rate and product customization can be well managed by innovative product design team and quality management team, there’s no one better in the world that can handle the logistics than FedEx.

FedEx, the leading global logistics service provider, transports and ships approximately 4 million parcels every day with the help of the world’s largest fleet of cargo aircraft consisting of more than 700 aircraft. FedEx has grown leaps and bounds since its inception in 1973. Today, FedEx has unprecedented reach with a presence in more than 220 countries and territories around the globe. FedEx Express, FedEx Ground, FedEx Freight and FedEx Services are the premium services that it offers and make most of the revenue of the corporation.


Why is FedEx a leading global logistics Service provider?

FedEx Creates value by offering “High value-added” package delivery. As their slogan says, “The World On Time,” FedEx emphasizes delivery absolutely, positively being overnight. FedEx also guarantees speed with reliability at a rate higher than 99%.

FedEx has a proper procedure for shipping your courier to your door which consists of following steps:

  1. Create an account- The first step is to sign up for FedEx account. From this account, you can order supplies, view the history of your shipment, and track the order.
  2. Transfers cost estimation-  After signing up, the system offers cost estimation based on origin, destination, packaging cost, and need of freight or not. These are the most important deciding factors in your shipment cost.
  3. Best possible pickup point-  At this step, FedEx offers you an opportunity to try to minimize your shipment by using the best on-time pickup point, and FedEx sends a courier to your selected location.
  4. International shipping guide- Basic guidelines are given in this step about foreign taxes, codes, and customs duties.
  5. Freight shipping- Freight shipping options can be explored by using tools and service options.
  6. Return – If you want to return your product(s), you have to get return label from shipping site, and then you can discover convenient returns

Customer-Centricity is the Core of FedEx Operations

The use of technology by FedEx is for consumer-centricity, rather than for being competitive. With FedEx, companies can, in real-time, assess the status of their shipments at any possible position along the distribution route.

Customers can monitor shipments in three ways: on the Internet through the FedEx website, using the FedEx Ship Manager at fedex.com, or using the FedEx WorldTM Shipping App. FedEx is actively developing new technology to provide time-defined services to customers.

Operational Activities Behind Every Delivery

COSMOS (Customer Operations Service Master On-line System) is a computerized package tracking system that monitors every stage of the Federal Express delivery process. FedEx workers continuously upload information into COSMOS through different means. Customer service representatives enter information through computer terminals into COSMOS, notify the dispatcher closest to the pickup or delivery.

Constant tracking allows the company to maintain positive control over shipments every step of the way. It is so integral part of the system that FedEx promises to deliver all packages within one minute of the delivery commitment, or the customer does not pay. The company also offers a second guarantee that is unique to the industry. If a customer cannot be told exactly where their package is, within 30 minutes of their inquiry, FedEx will pay the transportation costs of the box.

From COSMOS and tracking to service guarantees, the Federal Express network is designed to provide 100% customer satisfaction.

FedEx also uses ‘Command and Control,’ the Memphis SuperHub-based satellite to the ground-level operating system that enables FedEx to distribute packages in any weather condition on the quickest, easiest and safest path. It is a worldwide relational database that manages FedEx logistics. Command and control is, in essence, the largest UNIX organization in the commercial world. The program makes use of satellite and computer communication technology to monitor routing and traffic information all in real-time.

FedEx uses NASA weather data and artificial intelligence to plot alternate routes when the weather can disrupt on-time delivery. The program offers the best three alternative transport options for a product, enabling the client to choose the fastest, safest, and most cost-effective route.

The Command and Control network guarantees the seamless operation of inbound and outbound aircraft and thousands of delivery vehicles by linking to more than 750 customer service workstations, over 500 aircraft and traffic hubs across the globe. Though invisible to the consumer, Command, and Control is one of the most significant technical innovations within the business.

Service updates related to COVID-19

Though the situations in most of the countries are worse, FedEx is still working at a reduced capacity, transporting the freight throughout the world. They are working to make critical connections around the globe during coronavirus outbreak, delivering to communities in need.

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